Shipping policy
At LUUNA, we are committed to delivering your pieces safely, thoughtfully, and with care. All orders are packaged in-house and shipped from Canada.
Order Processing:
Kindly allow 1-3 business days for all in-stock items to be processed prior to shipment.
During launches & promotions, processing times may slightly extend - hang tight!
For pre-order items, processing times will differ. Estimated shipping timelines will be clearly stated on the product page and at checkout. Pre-order shipping dates are estimates and subject to change.
Once your order has been placed, you will receive an order confirmation email. A tracking number will be sent once your order has shipped.
CANADA
| Service | Delivery Time | Order Value | Rate |
|---|---|---|---|
| Standard Shipping | 3–7 business days | Orders $200+ | FREE |
| Standard Shipping | 3–7 business days | Under $200 | $10 CAD |
| Express Shipping | 1–3 business days | All orders | $18 CAD |
USA
| Service | Delivery Time | Order Value | Rate |
|---|---|---|---|
| Standard International | 4–10 business days | Orders $200+ | FREE |
| Standard International | 4–10 business days | Under $200 | $12 USD |
| Express International | 2–4 business days | All orders | $25 USD |
Delivery times are estimates and begin once the order has shipped.
DUTIES & IMPORT FEES (U.S CUSTOMERS ONLY):
Please note - U.S orders may be subject to import duties or taxes once the shipment reaches your destination country. These fees will not be included at checkout & are the responsibility of the customer. The assessed duties are determined by U.S customs & not controlled by Luuna The Label.
SHIPPING ADDRESS DETAILS:
Kindly ensure the shipping address you provide is accurate - Luuna The Label is not responsible for delays or lost package due to incorrect address entry. If an address error is dented, please contact us at info@luunathelabel.cim and we will try out best to update it before the order ships.
LOST OR STOLEN PACKAGES:
Once an order has been marked as Delivered by the carrier, responsibility for the shipment transfers to the customer. Luuna The Label is not responsible for lost or stolen packages but will assist with carrier claims where possible.
If you have any questions, please reach out to our customer service team at info@luunathelabel.com